Work Experience
I have had a variety of work experiences, all of which provided opportunities to develop both independent leadership skills and innovative solutions across organizations.
Mt. Seymour: Group Sales Accounts Coordinator
January - April 2016
Maintained and organized an up to date and accurate sales order book and customer database of over 150 clients
- Effectively communicated with inbound B2X clients via phone, fax, email, and face-to-face
- Organized B2X company accounts and created support systems to decrease workload and increase productivity of accounts manager
- Reconciled accounts and provided updated progress reports
- Communicated regularly with managers for daily support and strategic planning for accounts
- Researched and customized service proposals for clients based on clients relationships and understanding clients’ needs
- Provided technical assistance to various departments and contacted customers to follow up on purchases of services
Houston Landscapes: Landscaper
May - August 2014, 2015
- Supervised teams of 1-2 employees
- Maintained detailed daily logistics
- Recipient of multiple positive customer reviews acknowledging dedication to excellent customer service and attention to detail
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot
- Provided focused attention to customer satisfaction
Marquise Facilities Corporation: Cruise Ship Ambassador
May - August 2013
- Provided effective customer assistance to passengers departing and returning through YVR
- Solicited customer feedback and resolved any problems through critical thinking skills and knowledge of YVR
- Independently facilitated smooth transition through YVR pre and post security for large groups of passengers
Vancouver Sports Pictures: On-site Operations/ Photographer/ Retail Sales
2008-2012 (part-time)
- Organized and ran on-site activities
- Directed and educated new employees on computer programs, customer service policies and procedures, and completed other tasks in an effective manner
- Effectively multi-tasked under high-stress situations
- Found innovative solutions to problems that arose across the organization